Live call translation
for customer service
Let customers and agents speak in their own language. Tundo translates both sides in real time.
Works with your existing phone system. No new hardware.
Customer speaks Arabic
Agent hears English
Agent replies in English
Customer hears Arabic
THE PROBLEM
Your callers speak many languages.
Your agents don't have to.
A tourist asks about a booking. A customer needs directions. A visitor wants help in German. Tundo translates the live call so your existing agents can answer in their own language.
BUILT FOR COMPANIES WHO CARE ABOUT THEIR CUSTOMERS
HOW IT WORKS
Drop it into the calls you already take.
No new phone system, no hardware, no asking customers to install anything. Tundo joins the live call and translates both directions, in real time.
-
1
Connect your phone system
Twilio, Amazon Connect, Genesys, Five9 — or fully on-premise. It rides the lines you already run.
-
2
Tundo joins the live call
It listens to both sides and detects each person's language — including Arabic dialects, not just textbook Arabic.
-
3
Everyone hears their own language
Your customer hears their language, your agent hears theirs — about a second behind, like a great interpreter. The problem gets solved.
Support call
Tundo · live translation
WHAT YOU GET
Built for real customer calls.
Two-way, real-time voice
Both people hear their own language, live — about a second behind, like a human interpreter.
Real dialects, not textbook
Gulf, Levantine, Egyptian Arabic and more — the way customers actually talk on the phone.
Works on your stack
Twilio, Amazon Connect, Genesys, Five9, or fully on-premise. No rip-and-replace.
Human handoff
Escalate sensitive or high-stakes calls to a live human interpreter, instantly.
Secure & compliant
SOC 2 and HIPAA path, with on-premise and data-residency options for regulated teams.
Any language pair
Start with Arabic ↔ English, then add the languages your customers actually call in.
WHO IT'S FOR
Every touchpoint a language barrier breaks.
If your customers call in more than one language, you're already losing some of them at "hello." These are the moments Tundo saves.
Support & help lines
Outages, troubleshooting, account help — resolved on the first call, in any language.
Banking & claims
Sensitive, high-trust conversations where being misunderstood is not an option.
Government & citizen services
Serve every resident in their language — with on-premise deployment when required.
Healthcare intake
Get the details right when the stakes are highest, with human handoff on hard calls.
Airlines & travel
Rebookings and disruptions handled calmly, for travelers from anywhere.
Utilities & billing
Explain a bill or a service issue clearly, without the language back-and-forth.
SECURITY & TRUST
Built for regulated, high-trust teams.
Customer calls are sensitive. Tundo is built to sit inside them safely.
On-prem & data residency
Keep call audio inside your own network or region.
SOC 2 / HIPAA path
Built toward the standards regulated buyers require.
Human in the loop
Escalate high-stakes turns to a live interpreter.
Full audit trail
Every translated call, logged and reviewable.
Common questions
Does the customer have to install anything?
No. Tundo works on the call your customer already placed — they just talk normally and hear your agent in their own language.
How fast is it?
About a second behind the speaker in each direction — close to a skilled human interpreter, fast enough for a natural back-and-forth.
Does it handle Arabic dialects?
Yes — it's tuned for how people actually speak (Gulf, Levantine, Egyptian), not just Modern Standard Arabic. Other language pairs are added on request.
What about sensitive or high-stakes calls?
You can route those to a live human interpreter at any moment. AI handles the routine volume; humans handle the hard calls.
Will it work with our phone system?
Tundo integrates with Twilio, Amazon Connect, Genesys, and Five9, and can be deployed on-premise for regulated environments.
Stop losing customers to the language barrier.
See a live Arabic ↔ English call translated in real time. Book a 20-minute demo and bring your hardest support scenario.